Guild Mortgage
Reviews and Complaints
No online option to pay down the principal
Everyone we know has the option to pay down their principal online. Not Guild.
Pay by check and hope it goes to principal, or pay by phone and get charged. When I called, they told me they were moving away from the billing service they have and starting their own.
When I called an agent, they couldn't confirm. Frustrating.
Preferred solution: Let the company propose a solution
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Verified Reviewer | Kennesaw, GeorgiaHorrific and extremely with Jeffrey Hawks
I am a realtor and I have been in the business for 26 years and I was told by the builder that I had to use Guild Mortgage (Jeffrey Hawks, License number 106129****703 and Loan id # is 228-200**** FHA Loan) in order to receive the incentives. I entered into a loan application with Mr.
Hawks on 5/14/2018 and due to the IRS not processing my returns in a timely manner cause me not to close on the date indicated on the contract which was 6/14/2018. I was told by Jeffrey Hawks and his team that once my taxes were processed that I needed an installment agreement for the $10,987.30 that I owed to the IRS. I attempted to try to set up an installment agreement with the IRS to no avail and in order for me to close on my home I had to pay the amount off at the closing table which I did not have due to other obligations. I then went to the builder (Century Communities) and asked the District Manager Roblyn Palmer to increase my commission from 3% to 5% to allow me to pay off the IRS Bill and still close on the property.
Roblyn got with Jeffrey Hawks and they both agreed to assist in the additional request of 2%. Century Communities sent me over an amendment the next day stating that Century would give me $4000 and Jeffrey Hawks would lender fund $3000 for a total of $7000. I was then reset to close on September 13, 2018 and Jeffrey Hawks sent over my performa cd at 1:30 pm and my closing was at 3:00 pm showing my cash to close in the amount of $19,909.23. Being that I am a realtor my Brokerage (Keller Williams Atlanta Perimeter) allowed me to use my entire commission ($8665.65) toward my down payment minus the 6% ($520.65) royalty fee back to Keller Williams which left me with a commission of $8145.00 to be used toward me down payment.
The Performa CD didn't reflect my credit for the commission in the bottom line of cash to close because Jeffrey Hawks didn't send over the document he had me provide to him from my broker to the attorney office of McMichael and Gray and nor did he send over the amendment from Century Communities showing the $7000 credit that should have been added to the CD. I attempted to close anyway on 9/13/2018 with every belief that this would be worked out when I got to the attorney's office but that was no way close to the truth. The performa cd also showed that Jeffrey Hawks was charging me discount points in the amount of $2,339.89 because he locked me at a 5.5% buying the rate down to 4.875 which I never agreed to because with my credit score of 650 I was always entitled to a 4.875 interest rate because that was the going rate when he locked me and that is the rate I have him stating on numerous emails that he was charging me. Once I got to the attorney's office and showed them my letter from my Broker that I was allowed to use my commission toward my down payment along with the amendment from Century showing the $7000 in credits, the attorney's redid the numbers based of the documents and my initial earnest money of $3000 and the cash to close should have been $6424.34.
Mr. Hawks refused to honor the lender fund credit he agreed to with the builder and wouldn't remove the discount points so I didn't close on 9/13/2018. Mr. Hawks then became very nasty in his tone to me over the phone and in numerous emails which I have stating that he charged me a rate lock extension and not discount points as the performa indicated.
The attorney's also provided me with a document from Guide that was in the my loan package showing that he locked me at 5.5 and charged me $2,339.89 in discount point to get the rate of 4.875. When confronted with the proof in writing Mr. Hawks stated that he had no idea why that document was in the loan package because he didn't charge me discount point but only a rate lock extension. Now we are at another crossword because even with the rate lock extension, Mr.
Hawks shouldn't have charged me that because he emailed me that I needed to close by the 13th of September to avoid relock fees but yet in still he still charged me this fees on the CD Perfoma when I was to close on 9/13/2018. Century honored the $4000 on the CD that was signed off on the amendment but Jeffrey Hawks only gave me $390 credit which left him still owing me $2610 in credits. When I confronted Mr. Hawks about the agreement he had with Century Communities he stated that he gave me the credit on the backend and he is not allowed to show it on the Performa Cd per Guild Guidelines and he wouldn't provide me with any documentation showing that.
I then advised Mr. Hawks that under the new law with Respa that anything associated with costs for my loan would need to be on the Performa CD and Mr. Hawks said I didn't know what I was talking about and if I wanted to close I would need to pay the money because he was paying anything else. Century Communities then got involved and Mr.
Hawks removed the loan discount point fee of $2339.89 but he still refused to honor the $3000 he said he would lender fund. The morning of my new closing date of 9/18/2018 Mr. Hawks sent out a new cd showing my amount to close was now $8700.65 which was still incorrect due to Mr. Hawks not honoring the additional $2610 which I should have been at $6090.65 based on this new cd if the credit was added to the performa cd.
I agreed to close with the amount of $8700.65 and I was going to file at complaint after I closed. As soon as I got the attorney's office the amount went from $8700.65 to now I needed $9436.60 in order to close. My Performa CD from the actual date I was suppose to close on 9/13/2018 changed 8 times and prior to closing Mr. Hawks kept sending me incorrect CD's and every time that I brought this to his attention he kept saying he would correct it but he didn't.
From my calculations I paid an additional $3345.95 which I shouldn't have based on the amendment he agreed to and I am looking to open up an investigation in this matter to see why he didn't honor the amendment and place the credit on the hud. I have spoken to agents and attorney's about this matter and I was told that this was a known practice from Jeffrey Hawks and I think it is worth investigating to make sure that this doesn't happen to another person.
If Mr. Hawks tried this with me seeing that I am a seasoned agent then I am mortified to find out what he is doing to everyday layman borrowers.
Best Regards,
Dionne Stokes -Hicks
- Jeffrey hawks very unprofessional
Preferred solution: Full refund
Modifications
Failure to help flood victims of hurricane florance
DO NOT USE GUILD
Preferred solution: Shove this house up your ***
Wast of time
My wife started the process had our credit score ran ding my credit then couldn't ask me simple questions and when I asked her a simple question she laughed at me . Needless to say I let her have it. So on and so forth would not return my call I called an affiliate Guild Mortgage in Federal Way and they have begun to give me the runaround stating that they have to have the *** that will not return my phone calls send them my information so now I have to rebuild my credit all over again maybe there might be a lawsuit in this I don't know I'm going to look into it don't waste your time all *** no action
Stay a way from guild
ust to let ever one know stay a way from them . me and my wife to be.
was trying to get a home so we went with guild mortgage comp . they said we was approved . three mounts went bye. ever time you turned a round they said we need this or we need that so we did what they ask .
well when it came time to close they said we are sorry you don't get the money . HE MESS up i ask him three times what he said and all three times he said he mess up his name is ALEC NORTES and funny thing the reason i ask hit to repeat this three times he knew it was being record. and he new we have a special needs child. we forked out all most $2000 .
and on the last day he said we did not get it. and he said if we would give him$4000 more he would give it to us. so we ask about the money he had us fork out he said it was to bad the at the end after I told him i was going to report it to the DOJ and get a lawyer he said he would refund $425 of it. so watch your tv you will see it on their.
and if i was you i would stay as far a way from them as i could and bye the way go look at there ration we are not the first that was got bye him.
any one that has a special needs kid knows how hard it is and *** much it cost to take care of them thin some one like him goes and does that to them. so if you are trying to get your child in a safe home dont go to GUILD mortgage
Preferred solution: Full refund
Scammed Out Of Thousands By Guild
Horrible experience purchasing a home
- James vincent was completely incompetent
Preferred solution: Full refund
One Big Nightmare.
Guild mortage stay away from them
at first they seemed very honest helping us my husband has a 100 precent approved va we went from one thing to another we did what was asked and they came up with something else and what got us slammed down was a arrons account we have been paying on for the last year and we have alwys been on time they said we needed to pay it off or return the items return our fridge and stove no not evern it the time to return has not passed and what has that got to do with anything this should show we have good credit a acccount that we have payed on time for the last year and that is the reason we go turned down that is disapointed and on that of that we have to pay the inspecter fees and the assesoars fees in a house we dont get so i would not reccommend them to anyone they should have been helping us to pass not the other way around seems they were not getting us approved which should have been approved it is a va 100 percent approved they are the one that made sure it was turned donw do not do business with these people
Never got anything right
They lied from beginning to end
Never use Guild. Loan officer lied and was deceiptful. She did anything she could to get a contract accepted. Very unethical
Guild Mortgage - Customer Care Review from Los Angeles, California
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Hi there: I'm sorry you've been handed off so many times regarding this issue. Please feel free to contact me directly again and I will be sure someone gets back to you immediately.
I emailed Brandy and was switched to Amanda via the general phone number for loan servicing. When i left a message in the callback system for Amanda, someone else called and left a message but my phone never rang.
Most recently i got a reminder notice that my loan payment had not been received for the month of August.
News flash Guild: I'M ON ACH! Sell my loan please!
Hello: My name is Brandy and I work at Guild Mortgage. I'm sorry to hear about your frustration around making principal only payments.
We are working to improve this area for our borrowers. If you would like to learn about the easiest way to make principal only payments for no fee, please contact me at bgonzales@***.net with your information and I will have our Loan Servicing department get back to you as soon as possible.