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On Monday, July 18, 2016 my title company and I submitted a payoff request for my closing date of Wednesday, July 20, 2016. Guild Mortgage informed us that it takes 72 hours to complete the payoff, which we accepted.

It is now Monday, July 25, 2016 and still no payoff. Every time I call Guild Mortgage they keep giving me the runaround, telling me that they already completed the payoff and sent it to the title company. The title company is telling me that Guild Mortgage told them on Friday, July 22, 2016 that they were still working on the payoff...however, the new owner has already moved into the home on the closing date, July 20, 2016 and apparently Guild Mortgage has already been paid.

I am bewildered on what to do with Guild Mortgage; their communication is terrible and they are dragging their feet on my payoff. I now may have to seek council and file a report against them; beware of this company and their unprofessional attitude when there is payoff involved!

Reason of review: Poor customer service.

Monetary Loss: $60000.

Preferred solution: My payoff!!!!!.

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