Guild Mortgage
Guild Mortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guild Mortgage has 1.6 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Loan officers, Customer service, Ethical.
Cons: Misleading, Unprofessional, Harrassment.Recent recommendations regarding this business are as follows: "Have a help center", "Beware of this company, and look elsewhere if you are looking for a company that is organized and has good customer service.", "RUN AWAY FAST", "not this group", "Do not use Guild Mortgage".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guild Mortgage has 1.6 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Loan officers, Customer service, Ethical.
Cons: Misleading, Unprofessional, Harrassment.Recent recommendations regarding this business are as follows: "Have a help center", "Beware of this company, and look elsewhere if you are looking for a company that is organized and has good customer service.", "RUN AWAY FAST", "not this group", "Do not use Guild Mortgage".
Most users want Guild Mortgage to offer a solution to their issues.
Incorrect escrow calculations
Payment
Can’t get a live person. Took several tries
User's recommendation: Have a help center
Questions regarding property damage payment
Talk to live respsentive
Difficult to find a phone number on the app when trying to pay by phone when one does not have the paperwork with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLoss Mitigation Process Needs a lot of work
I took a COVID 19 forbearance for 9 months between April 2020 and June 2021. I was out of work and started back up in November 2020.
The forbearance was granted with no problem, but their process to get the account back in good standing has been near impossible. Their loss mitigation team has been having me send in documentation going on for 5 months now. At least a dozen different requests and new data they 'need' is added almost every time. I just want to get my home loan current but they won't even talk about options until this paperwork is 'complete' in their eyes.
There doesn't appear to be any other method of getting the process done, and I have asked to talk to a manager or supervisor to get things escalated and am told no they can't do that.
They think they have the power to dangle your house over you and do whatever they want. The customer is not important to them once you are trying to get things back to current if you took the COVID 19 forbearance option.
- Harrassment
- Unorganized
- Unprofessional
Preferred solution: Want options given to get the loan current. I have submitted my loan mitigation application enough times and enough data is present to make a decision.
User's recommendation: Beware of this company, and look elsewhere if you are looking for a company that is organized and has good customer service.
DISHONEST RUDE HORRIBLE
REFUSE TO DO MORTGAGE FORBEARANCE AND TO FOLLOW THE LAW OF THE CARES ACT WILL BE FOLLOWING UP WITH THE ATTORNEY GENERAL
User's recommendation: RUN AWAY FAST
Unhappy customer
- Misleading
- Unprofessional
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stopped communication when we are supposed to close
We've been at this since the 1st week of June. The house has no money owed and 2 siblings are buying the other 3 out.
Can't be rocket science. Mid August I call and they then send the paperwork thru their online portal to sign. Everything is done at that point. I call 2 weeks later because we didn't hear back.
They say we would close the 1st week of September. Starting September 9th we've made 5 phone calls and a text to a phone that I know receives texts. Mailbox is full on one. I finally sent an email today that we will not be continuing with them.
I did this as a courtesy even though they don't have the courtesy to call us back. We have been speaking with 2 agents...
so no excuse that someone doesn't call us back. We are moving on.
- No communication unless we prompt it
Preferred solution: Let the company propose a solution
User's recommendation: not this group
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't pay my homeowner insurance
- Misleading
- Unprofessional
Preferred solution: Let the company propose a solution
User's recommendation: Do not use Guild Mortgage
Watch your account closely
- Loan officers
- Misleading
Preferred solution: Let the company propose a solution
Run like the wind!
Unprofesional, unaccceptable, not on top of escrow accounts
Preferred solution: pay premium
Customer service loan department
Be careful dealing with this company
- Friendly
- Unprofessional
Preferred solution: Refinanced with another company.
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I am having the same issue with them.. They claim that my loan is not a federally backed/guaranteed loan therefore it is not eligible for the forbearance provided in the CARES act.
I have a VA loan, which of course is a federally backed loan.
I have sent them information right off of the Consumer Finance Protection Bureau web site, which is https://www.consumerfinance.gov/ to help them understand the CARES act, yet they continue to deny my request for the forbearance. Did you have any luck getting your request for the forbearance?